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May Harris Multi Services Ltd

by / Friday, 30 March 2018 / Published in Case Studies

May Harris’s aim is to provide the very best service possible, to always exceed their clients’ expectations and always be prepared to go the extra mile in search of customer satisfaction. The adoption of CleanLink’s innovative software solutions is helping them to ensure that this can be achieved.

May Harris Multi Services Ltd has been established since 2003. Based in Kent, they cover the whole of the UK, managing sites from Southampton to Glasgow, Cardiff to Norwich and all cities and towns in between.
The company provides high quality commercial cleaning services to offices, business centres, schools & colleges, local authorities, retail outlets, shopping centres, hospitals, leisure and entertainment venues.
Having worked in the cleaning industry for more than 30 years, May Harris cares deeply about its customers. They look to build and maintain long term business relationships with their clients built on trust, reliability and an overwhelming desire to provide exactly what each and every customer needs from its cleaning contractor.
They believe in providing their customers with the very best service at all times. They do this through strong decisive management, 24 hour communication and the utilisation of over 30 years’ experience in the cleaning industry sector.
Through hard work, total commitment to their clients and a burning desire to become the leading provider of cleaning service provision in the South East they have now grown significantly. As a result, they as a business, can confidently resolve and manage any cleaning issues their customers may have, no matter how big, or small.
The staff at May Harris are absolutely crucial to the success of the business. Many of their employees have been with them from the start and have played an integral part in business growth. As a result, staff feel very much part of the team and take enormous pride in their jobs and the business itself.
The company’s primary objective is: To consistently exceed their clients’ expectations in all areas from customer care and delivery of service, to excellent communication and feedback.
To help achieve the above, the management team consistently go well beyond industry standards to ensure they meet schedules and budgets with pro-active solutions to any problem and the greatest effort is given to close customer liaison and communication. As a management team, they also recognise that performing regular and effective cleaning audits and inspections is crucial. These are carried out by a senior manager and this method of quality control means their clients can concentrate on their own business, instead of trying to manage the cleaning and hygiene of their own buildings – which should be the responsibility of the cleaning contractor.

When asked why they selected CleanLink’s Auditing software solution, Lorraine Allchin, the company’s General Manager commented:

“When I joined May Harris as General Manager, I knew that in order to provide the highest level of service possible in conducting our cleaning audits and inspections, we needed to utilise an effective and efficient software solution to manage this process. Having previous positive experience of using CleanLink’s auditing tools, I had no hesitation in recommending CleanLink to the other members of the management team and we quickly took it on board”.
May Harris have now been using CleanLink’s Auditing Software solution for over 6 months. Lorraine added:

“We feel the key benefits that have been provided by using CleanLink’s solution are; being able to readily design flexible audit and site inspection forms, ensuring the audits are carried out on time and managing any reported failures to resolution in an efficient manner. We are also making use of the CleanLink Portal service. This has allowed us to share specific required information with our clients in relation to the management of their contracts and allows them access to this information any time they need it”.

May Harris’s aim is to provide the very best service possible, to always exceed their clients’ expectations and always be prepared to go the extra mile in search of customer satisfaction. The adoption of CleanLink’s innovative software solutions is helping them to ensure that this can be achieved.

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