Case study: Fluid Options
When you’re taking a break from your high street shopping, maybe having a bite to eat or something to drink, chances are that you will be doing so in an outlet that’s cleaned by Fluid Options.
The company, which started in 1992, currently cleans over 400 sites a day, predominantly for some of the best known retail outlets and bar/restaurant chains in the UK, such as Carluccio’s, Cote Restaurants, Giraffe Restaurants and, high street pubs and bars from companies such as Fullers, Marstons, Youngs and Greene King. As the preferred contract cleaning supplier to several multi-national blue-chip organisations Fluid Options needs to provide the most responsive and effective service possible. CleanLink’s Site Manager software has proved invaluable in helping it achieve high levels of customer satisfaction, and its mobile application has added another dimension.
Fluid Options has been using Site Manager software for several years, and has worked with CleanLink to help it add more features and functionality along the way. Developed solely for the contract cleaning industry it includes all the functions needed to operate a cleaning company including worksheets, stores, quality control, budgets, risk assessments, actions, machinery, documents and contacts. Before this, Fluid Options used various software packages for different functions but these didn’t link up in the way the company wanted. CleanLink provided a solution that let Fluid Options do pretty much everything through one package, enabling it to see immediately how each site is operating, not only in terms of cost against budgets, but also logistically. Customers now also have the option to add on an app that works on iPhones, iPads, iPods and Android tablets and smart phones.
“Now we have the mobile app it’s even better,” explains Alister Gregson, Managing Director of Fluid Options. “All our managers have iPads so they can link back to base straight away. Audits, stock orders – all the information entered on site is accessible by our base office immediately.”
Control is the key benefit that Site Manager gives to Fluid Options and its managers. “It allows us to do audits on site and share these with head office, which could be many miles away from the location in question, in an instant,” continues Alister Gregson. “It’s so easy, letting you walk a site with a client, complete an audit and have them sign it off on screen there and then. It’s also great for record keeping. Data that’s entered via the mobile app is stored instantly, keeping our files updated to provide a comprehensive history of client feedback and actions that can be used to produce reports quickly. Our customers definitely feel they are getting a heightened level of service and even more value for money through our use of CleanLink’s Site Manager software.”