ServiceMaster Clean Swansea & Southwest Wales, a multi-award-winning cleaning company, has established itself as a reputable business with over 145 customers. These clients benefit from a comprehensive range of cleaning services provided by a dedicated workforce of more than 250 employees. As a privately owned franchise, and part of the ServiceMaster network, clients have the confidence of dealing with a business that is supported by a large, global organisation with over 55 years’ experience in commercial cleaning.

At the heart of ServiceMaster Swansea’s mission is an unwavering commitment to customer satisfaction and retention, which is reflected in their personalized cleaning packages designed to meet the unique needs of each client. To ensure the highest level of quality, they implement regular site visits as part of their service offering.

Jayne Gethin, Managing Director:

“As part of our service, we regularly visit each premises to monitor quality control. We believe that our pursuit of excellence and attention to detail is the reason we are quickly becoming a market leader. The ServiceMaster Clean brand stands out for its trusted reputation and recognized standards of service, which continue to attract new customers and maintain our existing relationships.”

Since 2005, at the very start of their journey, ServiceMaster Swansea relied on the CleanLink software to support their operational growth. When the owners started out, they were completely new to owning and running a successful business and therefore, everything was a learning curve. In 2005 they attended the ServiceMaster training academy and that’s where the CleanLink software was recommended to them by the ServiceMaster head office and they never looked back! Having CleanLink on board from the start helped to take the guess work out of managing a business and its processes which in turn helped to build confidence from day one.

Over the past two decades, CleanLink has played a pivotal role in helping ServiceMaster Swansea to streamline their day-to-day administrative tasks. The ServiceMaster team have been steady users of Site Manager, Mobile App and Portal products which have helped to reduce manual paperwork and facilitate the smooth handling of timesheets and invoicing. This efficiency has allowed ServiceMaster Swansea to focus critically on delivering excellent service while maintaining accurate records and processes. Consistency and reliability have been essential to maintaining the company’s high standards, and CleanLink has proven invaluable in supporting this.

In addition to the system’s dependable functionality is the robust Customer Services Team, who are always available to resolve queries and provide prompt assistance. This has also enabled ServiceMaster Swansea to confidently assure clients of a gold standard service, reinforcing the trust clients place in the brand.

Jayne Gethin, Managing Director:

“The customer service team are amazing and always at the end of the phone, they respond quickly to our enquiries, and makes us feel valued as a client, they always maintain a friendly and professional tone, creating a stress-free customer experience.”

As the business looks to the future, they know CleanLink already have the right functionality to help them grow, giving them peace of mind their growth will be supported. They are always looking to streamline their operations, with fast and dependable processes and daily reporting which more and more clients are asking for.

Jayne Gethin, Managing Director:

“We have never regretted bringing CleanLink into our business from the start as we know all our business decisions that have translated into growth are backed by reliable data. The system is not only easy to use but, more importantly, it’s reliable and has grown alongside us as our business has expanded to where we are today. The industry is evolving and we need to evolve with it; CleanLink keeps offering updates that keep pace with the cleaning industry’s needs. It’s reassuring to know we are using a system designed specifically for cleaning companies. Personally, I do not know what we would do without it, as we rely on it daily – it just fits how we work. Thank you, CleanLink.”